Frequently Asked Questions
Everything you need to know about building your dream home gym.
How much does shipping cost for heavy equipment?
We offer competitive flat-rate shipping on most orders. Large items like power racks and functional trainers are shipped via LTL freight to ensure they arrive safely at your doorstep.
What is your return policy for gym gear?
We offer a 30-day return policy on most items in their original packaging. Please note that return shipping costs for heavy equipment are the responsibility of the customer unless the item is defective.
Do you offer assembly services?
While our equipment is designed for easy DIY assembly with included manuals, we have partnered with professional third-party assembly services in select regions to help you get started.
What kind of warranty comes with REP equipment?
We stand by our quality. Our frames and structural welds often feature a lifetime warranty, while wearable parts like cables and pulleys typically carry a 1-year coverage period.
Can I track my freight shipment?
Yes, once your order leaves our warehouse, you will receive a tracking number and the freight carrier will contact you to schedule a specific delivery window.
Do you offer financing for large purchases?
We offer flexible payment options through Affirm and PayPal Credit, allowing you to build your gym now and pay over time with monthly installments.